Privacy Policy

At Velovo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when using our services or interacting with our website. The types of personal information we may collect include:

Category	Examples	Purpose
Personal Identifiers	Name, email address, phone number, postal address	Client communication, service provision, relationship management
Business Information	Company name, job title, business address	Client relationship management, service customization
Property Information	Property address, ownership details, valuation data, tax assessment information	Tax consultation services, assessment review, appeals preparation
Financial Information	Payment details, tax records	Payment processing, financial analysis for tax consultation
Website Usage Data	IP address, browser type, pages visited, time spent on site	Website optimization, user experience improvement

1.1 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and your interaction with our website. This may include:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring website or source
• Clickstream data

1.2 Information from Third Parties

In some cases, we may receive information about you from third parties, such as:

• Business partners or associates who refer you to our services
• Public databases or property registries
• Professional networks (such as LinkedIn)

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

2.1 Service Provision

• Providing property tax consultation services
• Processing and responding to your inquiries
• Preparing tax assessments, reviews, and appeals
• Managing client relationships and communications

2.2 Business Operations

• Processing payments and maintaining financial records
• Conducting internal analysis to improve our services
• Enhancing customer service and support
• Managing and developing our business operations

2.3 Marketing and Communications

• Sending updates on relevant tax regulations or changes
• Providing information about our services
• Sending newsletters or educational content (with your consent)
• Conducting surveys or feedback requests

2.4 Legal Compliance

• Complying with legal obligations and regulatory requirements
• Responding to legal requests or proceedings
• Protecting our rights and preventing fraud

3. Information Sharing and Disclosure

We respect your privacy and are committed to protecting your personal information. We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business and delivering services to you. These may include:

• IT and data hosting providers
• Payment processors
• Professional advisors (accountants, lawyers)
• Communication service providers

3.2 Business Partners

With your consent, we may share relevant information with business partners who collaborate with us to provide complementary services that may benefit you.

3.3 Legal Requirements

We may disclose your information if required by law or if we believe in good faith that such action is necessary to:

• Comply with legal obligations or regulatory requirements
• Respond to valid legal processes (such as court orders or subpoenas)
• Protect our rights, property, or safety, or that of our clients or others
• Detect and investigate fraud or security issues

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and system updates
• Access controls and authentication procedures
• Staff training on data protection and security practices
• Physical security measures for our premises and data centers

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Legal obligations to retain data for certain periods
• Statute of limitations under applicable law
• Potential disputes or regulatory investigations
• Our legitimate business purposes

6. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

6.1 Access and Correction

You have the right to access your personal information that we hold and to request correction of any inaccurate or incomplete information.

6.2 Withdrawal of Consent

Where we process your information based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on your consent before its withdrawal.

6.3 Data Portability

You may have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

6.4 Deletion or Restriction

In certain circumstances, you may request the deletion of your personal information or restriction of its processing.

6.5 Objection

You may have the right to object to processing of your personal information in certain circumstances, such as for direct marketing purposes.

6.6 Complaint

You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information violates applicable data protection laws.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. International Data Transfers

Our operations are primarily based in Singapore. However, in some cases, your personal information may be transferred to, stored, and processed in countries outside of Singapore. When we transfer your personal information to other countries, we will take appropriate measures to protect your information in accordance with this Privacy Policy and applicable law.

These measures may include implementing standard contractual clauses approved by relevant authorities, obtaining your consent for the transfer, or transferring information to recipients who have adequate privacy certification or are in jurisdictions with adequate privacy protections.

8. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

9. Third-Party Links and Services

Our website may contain links to third-party websites, services, or content that are not owned or controlled by Velovo. We do not endorse or assume any responsibility for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

If we make material changes to this Privacy Policy, we may notify you by email or by prominently posting a notice on our website prior to the changes becoming effective.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Velovo
6 Shenton Way, #32-00 OUE Downtown 2
Singapore 068809
Phone: +65 6224 8288
Email: [email protected]

We will respond to your inquiry as soon as reasonably possible and within the timeframes required by applicable law.

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