Please read these terms and conditions carefully before using our services
These Terms and Conditions ("Terms") govern your use of the Velovo website and services provided by Velovo ("we," "us," or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, please do not use our services.
Words with initial capitalization have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
For the purposes of these Terms and Conditions:
Velovo provides property tax consultation services in Singapore, including but not limited to property tax assessment review, tax planning, tax appeal representation, and related advisory services. The specific services to be provided will be agreed upon between Velovo and the Client in a separate engagement letter or agreement.
Our services are advisory in nature. While we strive to provide accurate and up-to-date information, we cannot guarantee specific outcomes or results from our consultation services. The ultimate responsibility for tax obligations remains with the Client.
Velovo does not provide legal services or legal advice. If legal advice is required, we recommend that Clients consult with qualified legal professionals.
Our engagement process begins with an initial consultation, which may be free or charged depending on the circumstances. Following the initial consultation, any ongoing services will be formalized through a written engagement letter or agreement specifying the scope of services and fee arrangements.
Fees for our services will be clearly communicated and agreed upon before engagement. Payment terms, including timing and acceptable payment methods, will be specified in the engagement letter or agreement. Unless otherwise stated, all fees are quoted in Singapore Dollars (SGD) and are exclusive of Goods and Services Tax (GST) where applicable.
Invoices will be issued according to the terms specified in the engagement letter or agreement. Payment is due within the timeframe stated on the invoice. Late payments may incur additional charges as specified in the engagement terms.
Clients are responsible for providing accurate, complete, and timely information necessary for us to provide our services. This includes, but is not limited to, property details, ownership information, financial data, and relevant correspondence with tax authorities.
Clients agree to cooperate with Velovo in the provision of services, including making relevant personnel available for discussions, responding to information requests promptly, and reviewing documentation as needed.
The Client retains ultimate decision-making authority regarding tax matters. While we provide advice and recommendations, implementation of any strategies is at the Client's discretion.
We will maintain the confidentiality of all Client information provided to us in connection with our services, except as required by law or with the Client's consent. This obligation survives the termination of our engagement.
We collect and process personal data in accordance with our Privacy Policy and applicable data protection laws. By engaging our services, you consent to our collection and processing of your personal data as described in our Privacy Policy.
All intellectual property rights in materials created by Velovo in the course of providing services remain the property of Velovo, subject to any specific agreement to the contrary.
Clients are granted a non-exclusive, non-transferable license to use materials provided by Velovo solely for the purpose for which they were created and delivered.
While we strive to provide accurate advice based on current tax laws and regulations, tax laws are subject to change and interpretation. We cannot guarantee particular outcomes or be liable for changes in law or regulatory interpretations that occur after our advice is provided.
To the fullest extent permitted by law, our liability for any claim arising out of our services, regardless of the form of action, shall be limited to the amount of fees paid by the Client for the specific service giving rise to the claim.
In no event shall we be liable for any indirect, incidental, special, or consequential damages, including loss of profits, revenue, data, or use, incurred by the Client or any third party, whether in an action in contract or tort, even if we have been advised of the possibility of such damages.
The Client may terminate our services at any time by providing written notice. The Client remains responsible for fees incurred up to the date of termination and any agreed minimum fees as specified in the engagement letter or agreement.
Velovo may terminate services if the Client breaches these Terms, fails to pay fees when due, fails to provide necessary information or cooperation, or if continuing to provide services would result in a violation of professional standards or applicable laws.
These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles.
Any dispute arising out of or in connection with these Terms or our services shall be submitted to the exclusive jurisdiction of the courts of Singapore.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect and enforceable.
These Terms, together with any engagement letter or agreement, constitute the entire agreement between the Client and Velovo with respect to the services provided and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.
We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website with a new effective date. Your continued use of our services after any changes indicates your acceptance of the modified Terms.
If you have any questions about these Terms, please contact us at:
Velovo
6 Shenton Way, #32-00 OUE Downtown 2
Singapore 068809
Phone: +65 6224 8288
Email: [email protected]
Last updated: April 14, 2025